Terms and Conditions
Your Car Mate Terms and Conditions:
The following terms and conditions apply to the purchase and use of aftermarket products offered by Your Car Mate.
These products are not genuine Original Equipment Manufacturer (OEM) products but are produced from genuine templates with modifications made to improve design, manufacturing efficiency, and fitment.
As such, these products may not be identical to OEM products, but will be tailored to suit each individual model of vehicle.
Returns and refunds will be accepted in accordance with the Fair-Trade Practises Act, or at the discretion of Your Car Mate.
No returns or refunds will be accepted for products that are not in a merchantable condition.
If a return or refund is requested for any reason other than those stipulated in the Fair-Trade Practises Act, the purchaser will be responsible for the postage costs.
The refunded amount will not include the original postage and handling fee or the cost of return postage.
If an exchange is requested for any reason other than those stipulated in the Fair-Trade Practises Act, the purchaser will be responsible for the postage costs, and an additional postage fee will be charged for the return of the new product(s).
Photo evidence of any issues may be required before a return or exchange will be accepted. It is the responsibility of the purchaser to provide adequate evidence of any problems.
Images provided in product descriptions may be for illustration purposes only, and actual products may differ from what is displayed.
Colour viewed on a computer, please note that colour may vary between machines and should only be used as a guide for selection. Your Car Mate takes no responsibility for discrepancies between the colours viewed on a screen and the actual colour of the products.
Other colours, other than black, are subject to availability and may be changed or discontinued at any time.
Payments must be made at the time of ordering.
No orders will be processed until full payment has been received.
Delivery will be through a registered postal service and a signature is required upon delivery. Your Car Mate will not leave instructions for delivery drivers or authorize deliveries to be left without a signature. Delivery times are estimated to be 2-3 working days Metro areas. 5-7 working days Regional. This time may vary depending on demand and peak season delays with courier companies.
Tracking information is available upon request, and Your Car Mate takes no responsibility for slow or late delivery of items by the postal service.
Any warranty claims must be accompanied by the receipt.